Organisation Summary

The Fijian Competition & Consumer Commission (FCCC) is an independent statutory body established under Section 7 of the FCCC Act 2010 that promotes effective competition and informed markets, encourages fair trading, protects consumers and businesses from restrictive practices, controls prices of regulated industries and other markets where competition is lessened or limited.

Purpose & Nature of Role

The Enforcement Officer will be responsible to the Senior Enforcement Officer, assisting the Enforcement Department to achieve its stated objectives in the FCCC Strategic Plan 2018 - 2023 by providing its expertise. The Enforcement Officer will be responsible for efficient and effective monitoring, inspections of rental matters, routine traders' inspections, trader awareness, supermarket surveillance, surveys to collect data, investigate complaints and handle daily tasks as assigned.

These positions will be based in our Suva, Lautoka and Labasa offices.

Key Results Areas (KRAs)

• Attend to consumers, businesses, and stakeholders by clarifying concerns and addressing enquiries
• Assess complaints to determine merit and identify any potential breaches of the FCCC Act 2010.
• Investigate assigned complaints and resolve them promptly in accordance with Standard Operating Procedures (SOPs).
• Compile investigation reports with recommendations for further deliberation.
• Prepare departmental enforcement reports as required..
• Provide accurate and sound recommendations and advice to FCCC.
• Investigate cases related to rent, compliance, and monitoring.
• Conduct rent and monitoring inspections, including maritime inspections.
• Carry out daily market surveillance activities, surveys, and investigations, ensuring reports are updated accordingly.
• Ensure full compliance with the FCCC Act 2010 at all times.
• Maintain high standards of work ethics, especially when conducting fieldwork.

• Perform trader inspections and investigations, ensuring timely and accurate reporting.
  
• Deliver trader awareness sessions and submit comprehensive reports.
• Conduct community and school awareness programs, followed by submission of reports.
• Actively participate in the Voluntary Compliance Framework.

Key Accountabilities

• Support the Senior Enforcement Officer in coordinating and conducting price inspections across various trader premises to ensure compliance with the FCCC Act 2010.
• Conduct trader inspections in urban, rural, and outer island locations, and ensure inspection protocols are followed and regularly updated.
• Monitor sector developments (e.g., retail, wholesale) and keep informed of master and price control lists.
• Educate and assist traders in understanding and complying with price control and non-price control items. and their obligations under the FCCC Act 2010.
• Investigating consumer complaints to determine if there has been a breach of FCCC Act 2010;
• Collect and verify evidence when conducting investigation, conduct cautioned interviews with respondents, and maintain up-to-date investigation files.
• Attend court proceedings as required to support enforcement actions.
• Attend Court proceedings as Prosecutors.
• Assist in administrative tasks including report writing, data collection, and supporting on-site inspections and tours.
• Conduct and lead market surveys and special investigations as assigned, and provide timely, detailed reports.
• Updating and Mainating relevant templates for records of breaches and any other assigned tasks.
• Contribute to awareness initiatives and ensure accuracy and quality during stakeholder and consumer engagements.
• Participate in Provincial, Tikina, and Advisory Council meetings to represent FCCC interests.
• Assist in the preparation of the annual work plan, Tour Planner and submit to the Senior Enforcement officer for endorsement;
• Assist in the conduct of market surveillance exercise and constantly report the state of property rental market to the Senior Enforcement officer & Manager Enforcement in the search of new developments;
• Assist in the preparation of periodical updates to the Manager Enforcement as required by the FCCC;
• Assist in the price control investigations and trader inspections.
• Monitor compliance with Act, regulations, guidelines and internal policies of FCCC.

• Carry out investigation of fraudulent or deceptive practices in relation to matters that affect or are likely to affect the interest of consumers and to ensure actions are taken in respect of such practices as seemed appropriate under the Act.
• Assist in developing, maintain, and coordinating internal compliance review and monitoring activities, including periodic reviews of departments.
• Assist in developing, coordinating, and participating in a multifaceted educational and training program that focuses on the elements of the compliance program, and seeks to ensure that all appropriate employees, management, consumers and traders are knowledgeable of, and comply with, pertinent Act and FCCC guidelines.
• Ensuring that the investigation findings pertaining to cases are recorded and followed up until matter is remedied, issues are rectified and matter is closed before Court.
• Ensure that the investigations are conducted as per the process and procedure outlined in the Standard Operating Procedure (SOP) of FCCC.
• Contribute to the overall mission of the FCCC by participating in cross-divisional work streams.
• Work with Senior Enforcement officer to conduct in house Training for Staff
• Ensure that Weekly, Monthly, Quarterly and Annual reports are compiled and presented on a timely manner to the Senior Enforcement Officers and Enforcement Manager
• Ensure all Occupational Health & Safety procedures are followed according to the Health and Safety at Work Act 1996 while carrying out hazardous work outside or within the Office Premises. Ensure all the hazards concerning the area of work are highlighted prior to the reporting line.
• Promote innovation, continuous improvement, and business excellence strategies to achieve FCCC goals.
• Any other duties that may be assigned by the Supervisor, Manager or the Head of the Organisation which is mandated under the FCCC Act 2010.

Qualification

Bachelor of Law Degree or other relevant business discipline.

Knowledge and Experience

• 2-4 years of experience.
• Experience and knowledge in investigation and capability towards market enforcement & research with an analytical mind.
• Negotiation skills and the ability to develop strong working relationships. 
• Aware of the Fijian Business Operating Environment.
• Ability to stick to time constraints and manage various projects at once.
• Knowledge of Fijian Competition & Consumer Commission Act 2010 will be an advantage.
• Experience in an enforcement management role, with the ability to manage performance and motivate a team.
• A positive approach to continuous development and improvement, both service and the team, is key.
• Has sound judgement to ensure a fair and consistent approach to compliance and enforcement, in all cases, particularly those which are more sensitive or complex in nature.
• Devises procedures for the effective, efficient and consistent handling of cases in accordance with the above laws and internal policies.

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