Organisation Summary

The Fijian Competition & Consumer Commission (FCCC) is an independent statutory body established under Section 7 of the FCCC Act 2010 that promotes effective competition and informed markets, encourages fair trading, protects consumers and businesses from restrictive practices, controls prices of regulated industries and other markets where competition is lessened or limited.

Nature of Role

The Senior ICT Officer & Systems Analyst is responsible for delivering and overseeing ICT operations, systems analysis, cybersecurity, and digital services across the Commission. The role includes managing ICT infrastructure and enterprise systems, supporting automation and AI initiatives, ensuring compliance with cybersecurity and digital regulatory requirements, contributing to ICT policy development, and supporting performance monitoring and reporting. The role works closely with the Manager ICT, internal users, vendors, and other stakeholders to deliver effective ICT services, mentor staff, support change management, and continuously improve systems and processes in line with ICT Department and organization goals.

Key Results Areas (KRAs)

• Policy and Procedure Development
• Partnership and Liaison
• Staff Development and Mentoring
• Cybersecurity, Risk Management & Data Governance
• Systems Analysis & Digital Transformation
• ICT Operations, Service Delivery & Departmental Performance
• AI & Data Analytics Implementation
• Network & Infrastructure Architecture, Engineering and Otimization

Key Accountabilities

A. ICT Operations, Service Delivery & Departmental Performance

• Oversee day-to-day ICT operations, including infrastructure, networks, cloud platforms, servers, and end-user support, to ensure high system availability, reliability, and service quality.
• Support the Manager ICT in implementing the ICT strategy, annual work plans, technology roadmaps, and departmental objectives aligned to organisational priorities.
• Oversee day-to-day ICT operations, including infrastructure, networks, cloud platforms, servers, and end-user support, to ensure high system availability, reliability, and service quality.

B. Systems Analysis & Digital Transformation

• Analyze regulatory processes (complaints handling, investigations, licensing, competition enforcement) to identify automation and workflow optimization opportunities.
• Lead design, development, enhancement or configuration of enterprise applications such as Case Management Systems, E-Pricing, Document Management, and reporting dashboards.

C. Cybersecurity, Risk Management & Data Governance

• Ensure security controls align to government cybersecurity standards and consumer data protection requirements.
• Develop, implement, and maintain cybersecurity policies, standards, and procedures aligned with organizational and regulatory requirements

D. Policy and Procedure Development

• Contribute to the development, monitoring, implementation, and review of policies and procedures in relation to ICT, Information, and Security.
• Deliver the effective implementation of policies and procedures to ensure compliance with the Commission’s statutory responsibilities in a timely manner.

• Lead the design, implementation, configuration, optimization, and lifecycle management of enterprise network and systems infrastructure.
• Design and maintain secure LAN, WAN, SD-WAN, VPN, wireless, cloud, and hybrid network environments.
• Develop and maintain network architecture diagrams, system designs, configuration standards, and technical documentation.

Qualification

Degree in Computer Science and Information System or any related discipline and have minimum of 5 to 7 years of comprehensive experience, including systems, networking, and infrastructure engineering.

Knowledge and Experience

• 5 to 7 years of comprehensive experience, including systems, networking, and infrastructure engineering.
• Proven experience designing, deploying, configuring, optimizing, and supporting enterprise ICT infrastructure and solutions.
• Strong hands-on experience with routing, switching, VLANs, VPNs, wireless networking, network segmentation, and network security.
• Demonstrated experience leading infrastructure upgrades, migrations, modernization initiatives, and ICT projects.
• Experience designing and maintaining highly available, resilient, and secure ICT environments.
• Extensive experience with Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, SharePoint Online, and Intune administration.
• Experience managing virtual server environments such as Hyper-V, VMware vSphere, and related virtualization technologies.
• Experience with data backup, replication, business continuity, and disaster recovery solutions.
• Experience with enterprise applications, database systems, and systems integration.
• Ability to monitor, troubleshoot, and optimize network and system performance.
• Knowledge of enterprise wireless networking and Wi-Fi solutions.
• Experience managing contractors, consultants, vendors, procurement processes, and service delivery agreements.
• Ability to independently design, implement, document, and support complex ICT solutions with minimal vendor involvement.
• Strong understanding of cybersecurity, regulatory compliance, ICT governance, and industry best practices.
• Experience providing technical leadership, mentoring, training, and support to ICT staff and end users.
• Strong stakeholder management skills with the ability to work effectively across departments and project teams.
• Ability to uphold and demonstrate FCCC values in all aspects of work

 Click here to download the full position description (PDF).  JD - Senior ICT Officer Systems Analyst .pdf